1. Purpose
This policy outlines the conditions under which returns and refunds may be requested for services and digital materials. It provides clarity and ensures fair treatment of all parties. The terms apply to all clients engaging through this website.
2. Appointments and cancellations
If you wish to cancel or reschedule an appointment, please notify us as soon as possible. Early notice allows us to accommodate changes efficiently. Cancellations with short notice may limit rebooking availability. We always aim for flexible and transparent handling.
3. Project-based work
Project work includes written scopes defining deliverables, fees, and timelines. If cancellation occurs before work begins, full refunds are provided. If work is partially completed, refunds are calculated proportionally. Clear communication helps avoid misunderstandings.
4. Digital products
Digital materials are delivered electronically and considered complete once access is granted. If technical issues prevent use, we will attempt resolution or provide a replacement. Refunds are only offered when access could not be restored.
5. Refund requests
Refund requests must include identifying details (name, contact, and reason). Requests are reviewed individually, and responses are provided in a structured manner. Where approved, processing occurs within 10 business days.
6. Non-refundable circumstances
Refunds are not available for completed services or no-show appointments. However, if extenuating circumstances exist, we will evaluate them fairly. Our goal is to ensure consistent treatment across all requests.
7. Policy revisions
This policy may be updated periodically to align with operational or legal changes. All updates are posted on this page. Clients are encouraged to review the current version before booking or payment.
8. Contact
For refund or cancellation enquiries, please contact us using the details below:
Address: 15 Rupert St, West Footscray VIC 3012, Australia
Phone: +61 432 732 989
Email: info@sarinovalex.com